Our services have been built around the wealth of experience gleaned by the various members of staff over their combined years within our industry.
We continually strive to achieve the highest levels of service and are always looking at ways to “polish” what is already a well oiled machine.
All of our drivers are trained to at least security level “D” and are CRB (criminal record bureau) checked alongside a complete 5 year history check.
We ensure they are of smart and professional appearance at all times and support a full Westbay uniform when carrying out their daily Westbay duties.
A number of our drivers have been with Westbay in excess of 10 years and are all fully versed in the stringent delivery requirements that our client base expects.
Each driver is provided with a numbered photographic Westbay ID card as well as carrying a second form of photographic ID (Passport, driver’s licence etc).
Each driver is provided with a Westbay code of conduct manual, which details exactly how they are to carry out their duties. The manual covers every eventuality and is drawn on many collective years of experience within the industry.
We have in excess of 35 vehicles at our immediate disposal ranging from the small van (Vauxhall Combo) through Ford Transit, Mercedes Sprinter (4 pallet), Luton tail-lift, 7.5 tonne (tail-lift curtains) up to 18 tonne (tail-lift curtain-side).
All vehicles are fully insured for goods in transit (details on request). They are all regularly maintained and follow the strict governmental vehicle check guidelines.
All drivers are fully equipped with mobile communication and have the ability to live scan pod information on final delivery.
All vehicles are fitted with load points, straps and blankets where applicable.
We occupy a fully operational office within Westbay House on Blackthorne Road in Colnbrook Berkshire. The position offers us an envious strategic advantage of being close to the airport as well as the M25, M4, M3 and M40 all of which are main arterial roads within the UK.
The building has the added advantage of Marty Cox’s kickboxing gym on the ground floor. A full size ring, bags and various training equipment coupled with the hands on instruction of Marty Cox, offers a demanding workout for both beginners and experienced fighters alike.
We are fully aware of the importance of POD’s being clear and concise. We encourage our drivers to ensure the client sign, print, time and date each and every delivery. We also ask our drivers to call in upon delivery so that we can furnish our client with up to date information by phone, fax, or email.
We have recently introduced a scanning facility for the drivers so that we can email the client their own completed paperwork minutes after the delivery is completed.
Animal transport can be a very delicate issue especially when handling peoples domestic pets. At Westbay we have over 20 years’ experience in handling various types of live creatures. The majority of what we move is Cats, dogs, and fish; we have however carried some more exotic species including reptiles, zebras, arachnids, birds and sharks to name a few. We have a specialist consultant to call on for advice in handling requirements and are one of the only courier company’s on the airport to hold the correct insurance for this.
All our drivers are in possession of an Animal transport authorisation certificate which is an absolute must when carrying live creatures. Again this is something that is often missed by our competitors.
For further information in this field please free to call and discuss your requirements with our experienced staff.
With airport security becoming more of an issue of late we have strived to ensure that your consignments are carried with the due diligence they require. All of our drivers hold a Level “D” security certificate, enabling them to transport security sensitive materials.
Part of the security of carriage includes the necessity for us to carry out CRB (Criminal Record Bureau) check on each driver. Alongside the 5 year history check it ensures we have the highest grade of drivers to carry out all of your transport needs as and when required.
In November 2014 we achieved Regulated Agents Status and no longer have to complete the subcontractor’s haulier agreement.
Regulated Agents Number: UK/RA/00913-01/1019
There are a number of additional services that we are able to offer. Listed below are just some of these but we encourage all customers to call and speak to our operatives to discuss any aspect of your personalised requirements on both a delivery or collection basis.
· Two men or more collection or delivery
· Hazardous freight
· High value goods transport
· On Board courier hand carry
· European collection and delivery
· Specialist vehicle (Flat Bed, Artic, Temperature controlled, etc..)
We are able to tailor packages to suit and our flexibility allows us to handle unusual requests. We are able to offer advise based on the years of experience drawn over the years and hope to find the perfect solution for your transport needs.